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What is Mrs.Penny.com? |
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Mrs.Penny.com is a reverse auction website where the lowest unique bid wins. It's a brilliant and exciting new way to win brand new products for a fraction of their guide price! |
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How do you play? |
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The idea of a reverse auction is that a player aims to be the lowest bidder on an item, and the bid in pence has to be one which no other player has made i.e. the lowest unique bid. |
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What is the lowest unique bid? |
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The lowest unique bid is the lowest bid placed that has not been duplicated by any other player. |
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What happens if there is no lowest unique bid? |
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If there is no lowest unique bid, the next lowest unique bid would be the lowest number with the least amount of bids that was placed first. If every bid is duplicated exactly, then the lowest unique bid would be the lowest number that was placed first. |
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Why is there a bidding fee? |
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Bidding fees are necessary to cover the cost of the product/service. The cost of the bidding fee will vary from 1 credit to 10 credits. |
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How much are credits? |
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Credits are sold in various bundles, starting with 5 credits, the more credits you buy, the more you get free. |
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How old do I have to be to participate? |
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Players must be at least 18 years old. |
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I'm not from the UK, can I still participate? |
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MrsPenny will only ship products to a UK address, for free. If your address is abroad and you win, we will notify you of the courier charges to ship the product to you, which you will need to pay after the auction |
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What payment methods can I use? |
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Currently our only accepted method of payment is PayPal. It is one of the safest, easiest, and most convenient ways to pay. |
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Can I get a refund on my bids? |
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Unless an auction is cancelled, once bids are placed they are non-refundable. |
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When will I receive the product/service that I have won? |
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We aim to deliver the products/services within 5 days of the auction being won. Our Team will let you know when the items is being sent if you have won the auction, and the expected date you should receive it by. |
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Is there a delivery charge? |
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Absolutly not! We cover the costs of any delivery charges to the UK; however, shipping outside of UK will incur an extra cost to the winning bidder - we will notify you of this when you have won. |
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Can I exchange the item I won for cash? |
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Unfortunately we do not offer cash in exchange |
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What happens if the product is faulty? |
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Since MrsPenny.com is not a direct retailer, it does not hold warranties for the products/services supplied. Should there be any faults, customers are advised to contact the manufacturer direct. You will receive warranty information with your package in order to contact the retailers direct |
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What happens if the reserve price is not met? |
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If the reserve price is not met the auction will be closed and all bidders will receive a refund of their credits to use on other auctions. A Reserve Price is set per item, and the item must reach this number of bids in order for someone to win the product. This Reserve is to cover some of the cost of MrsPenny purchasing the product. For example, an item that has a 'reserve' of £100, must accumulate at least 100 bids on that item before someone can win; if only 90 bids are placed on the product, then all players will receive a refund of their bids into their accounts to bid on other auctions. |
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